Refund policy

We want you to be satisfied with your Direct Line Supplier purchase. If an item arrives damaged, defective, or incorrect, contact us at support@directlinesupplier.com as soon as possible with your order number and photos of the issue so we can review it and arrange the appropriate replacement or resolution.

Opened vehicle-care chemicals Because vehicle-care chemicals may be opened, used, contaminated, or otherwise unsuitable for resale, opened or used chemical products are not eligible for return for a change of mind.

Unused products Unused, unopened products may be eligible for return within 30 days of delivery. The item must be in its original condition and packaging. Contact us before sending anything back so we can provide return instructions.

Return shipping Unless an item is damaged, defective, or incorrectly shipped, the customer is responsible for return shipping. Original shipping charges are non-refundable.

Damaged or incorrect orders If your order arrives damaged or you receive the wrong item, contact us promptly at support@directlinesupplier.com. We may request photos and other information needed to verify the issue.

Refunds Approved refunds are issued to the original payment method after the returned item is received and reviewed, when a return is required.

Nothing in this policy limits any rights you may have under applicable law.